Pros 
Cons A Mixed Grill of Opinions: What Customers Are Saying About Meat Master Wholesaler
Meat Master Wholesaler in Auburn Central (Shop Q18 Queen St, Auburn NSW 2144) has garnered a rating of 3.4 out of 5, a score that reflects a complex tapestry of customer experiences. The shop, open seven days a week from 8:30 AM to 6:00 PM, offers delivery and same-day delivery services, alongside wheelchair accessibility both at the entrance and in the parking lot. While the shop’s convenience and facilities are noted, a recurring theme in recent reviews highlights a significant disparity in customer service – specifically, the behaviour of one particular staff member. Let's break down the feedback into key areas.
The Beef with Customer Service: A Recurring Concern
The most prominent and concerning aspect of reviews for Meat Master Wholesaler revolves around the reported rudeness of a specific female staff member. Multiple customers have voiced frustration, describing her interactions as "rude," "poor customer service," and even stating she "is not able to do customer service at all."
- Repeated Complaints: Several reviewers indicate this isn’t a one-off incident; it's the "second time" they've encountered this same behaviour from the same individual.
- Impact on Purchases: One customer left their purchased meat behind due to the unpleasant interaction, vowing not to return. This underscores the significant impact negative customer service can have on business.
- Loss of Customers: A reviewer directly stated, "I think u guys losing alot of customers because of her," indicating a broader fear that this individual's behaviour is deterring patronage.
- Call for Management Intervention: There's a strong, recurring plea for management to address the situation, with one customer suggesting, “I think the boss should check out how this lady treats the customers.” This indicates a desire for accountability and a desire to see constructive change within the business.
- Timing of Incidents: One customer specifically mentioned an incident on October 6th around 1:15 PM, providing a potential timeframe for management to investigate.
"The lady who’s working there she is so rude I don’t think she is able to do a customer service at all. Very poor customer service... I left the meat there because her bad customer service, and I decided not to buy anything from there again.” – A frustrated customer
It's worth noting that while this negativity is significant, it's not universal, as detailed in the following section.
The Choicest Cuts: Praise for Meat Quality and Value
Despite the customer service issues, Meat Master Wholesaler receives considerable praise for the quality and value of its meat products. Many customers emphasize that the shop provides good quality meat at reasonable prices.
- Freshness: A recurring comment highlights the freshness of the meat, with one reviewer explicitly stating, "The meat I recently bought is very fresh."
- Variety: The shop is praised for its “Variety of meat products,” specifically mentioning “fresh pork.”
- Knowledgeable Staff (Generally): Positive reviews describe staff as "knowledgeable and friendly," "always ready to offer advice on cuts and cooking methods." This suggests a general competency and helpfulness amongst the team, further highlighting the anomaly of the criticised staff member.
- Long-Term Loyalty: Numerous reviewers state they have been "shopping here for years," indicating a consistent level of satisfaction with Meat Master Wholesaler. One customer simply put it, “This is the shop I will come again.”
- Positive Experiences: Several testimonials simply rave about having a "wonderful shopping experience" with "friendly" salespeople and "excellent" meat quality.
| Aspect | Positive Feedback |
|---|---|
| Meat Quality | Fresh, good quality, excellent |
| Pricing | Good prices, good value |
| Staff (Generally) | Knowledgeable, friendly, helpful |
| Reputation | Long-term customers, loyalty |
Room for Improvement: Peak Hour Challenges & Occasional Slip-Ups
While generally positive, a few reviews point to areas where Meat Master Wholesaler could further enhance the customer experience.
- Peak Hour Waits: One reviewer noted that the shop "can get quite busy" during peak hours, leading to a "slight wait." This is understandable given the shop’s popularity and central location, but efficient service management during busy periods is crucial.
- Inconsistent Quality (Rare): A single, critical review reported receiving a "worst steak…frozen and is not fresh at all." While this appears to be an isolated incident, it underscores the importance of rigorous quality control measures and clear communication with customers regarding the freshness of products. Proactive checks before customers depart with their purchases, as this reviewer suggested, could prevent such issues.
- Payment Options: While the shop accepts credit cards and debit cards, and NFC mobile payments are also supported, a reviewer noted that "Credit cards [are] enabled: false". It is best if Meat Master Wholesaler can rectify this and accept all types of credit cards.
The phone number for Meat Master Wholesaler is +61 2 9646 1889, and they are located at Auburn Central, Shop Q18 Queen St, Auburn NSW 2144.