Angus Butchers Halal Meat

Angus Butchers Halal Meat: Quality, Complaints, and Customer Stories

Angus Butchers Halal Meat stands out for its quality offerings. Dive into real customer stories, explore feedback, and uncover both praise and complaints about their products.

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Pros icon Pros Cons icon Cons
Very clean butcher shop Terrible quality of meat reported by some customers
Halal meat of good quality at good prices Meat has unpleasant odour
Excellent quality meat Slow service due to limited staff
Great selection of meat and quality varieties of small goods Lack of customer service during busy times
Owner is kind and down to earth Changes in product quality and service after ownership change
Hand-slaughtered meat available Some customers experienced long wait times
Long-standing customer base with loyal patrons High prices for hand-slaughtered chicken
Smoke turkey is highly praised

A Mixed Bag of Opinions: Angus Butchers Halal Meat's Reputation

Angus Butchers Halal Meat, located at 33A Langhorne St, Dandenong, VIC 3175, Australia, presents a complex picture to potential customers. With a rating of 3.5 out of 5 stars, reviews reveal a shop grappling with a shifting identity and inconsistent experiences. The phone number is +61 3 8753 2226, and the shop operates with relatively consistent hours – 8 AM to 5 PM Monday to Friday and Saturday, and 9 AM to 4 PM on Sundays. It's wheelchair accessible, features a quick visit planning option, and accepts credit and debit cards, plus NFC mobile payments. However, several customer accounts highlight significant issues alongside the positives, making a thorough assessment necessary.

The most striking element is the wide variance in meat quality experiences. While many patrons praise the quality of the halal meat at competitive prices, a handful have voiced serious concerns, bordering on outright condemnation. One customer lamented spending $80 only to discard the purchase due to an unpleasant odour, describing the ribs as "horrendous" even after grilling. This severe criticism, with a rating request of zero if possible, represents a worrying outlier that shouldn't be ignored. It begs the question of sourcing, age, and handling practices – areas that require immediate attention if Angus Butchers wants to consistently deliver a positive experience.

Positive Meat Quality Feedback Negative Meat Quality Feedback
"Halal meat of good quality at good prices." "The meat is terrible. I don't know how old it is... Every single piece of meat stinks."
"Excellent quality meat" "Spent $80 to throw in the bin"
"Good quality meat" "Ribs were horrendous!"
“Hand-slaughtered chicken is a bit pricey but you get what you pay for” No further details given beyond strong odour

Service & Atmosphere – From Friendly to Frustrating

Beyond the core product itself, opinions on the Angus Butchers experience are equally divided. A recurring theme is the slow service. Customers attribute this to limited staff (typically just two people working) and potentially to weekend rush times. While not universally negative – some appreciate the owners and find them "kind and down to earth" - others have been left feeling overlooked. One particularly stark review described a four-minute wait before staff acknowledged their presence, while they were engaged in conversation, resulting in a lost $350 sale as the customer needed to fill a new freezer. This lack of immediate attention speaks to a potential need for improved customer service protocols, especially during peak hours.

Here's a breakdown of the service-related feedback:

The atmosphere is also noted by one customer, who mentioned the loud door and staff conversation – highlighting a basic issue that could be easily addressed to foster a more welcoming environment.

Product Range and Longstanding Loyalty

Despite the criticisms, a significant number of customers remain loyal to Angus Butchers, repeatedly praising the breadth of their product range. They offer a diverse selection, including various meats and small goods like sausages and ham. Many reviewers specifically mention the popularity of their smoked turkey. This demonstrates that, for many, the wide availability of products, particularly halal and hand-slaughtered options, outweighs any shortcomings in other areas.

The longevity of some customers’ patronage is particularly noteworthy. One reviewer has been visiting the shop for a decade and plans to continue, even documenting their experience with photos. This long-term loyalty suggests that Angus Butchers has, at some point, consistently delivered a valuable service at a reasonable price. Some summaries:

Transition and Consistency Concerns Post-Ownership Change

A recurring element in the more recent negative reviews is the claim that the shop's quality and service have deteriorated since the previous owners sold the business. Multiple users explicitly state that their experiences were positive before the change in ownership, but they are no longer satisfied. This suggests a significant shift in operational practices, potentially affecting sourcing, staff training, and overall customer focus. Addressing this perception is critical for Angus Butchers if they want to regain the trust of their former, and potentially more profitable, customers. It would be beneficial for the current owners to investigate what changes have been made and solicit further feedback to understand the current shortcomings and use the successes of the previous ownership as a benchmark.

Frequently Asked Questions About Angus Butchers Halal Meat in Dandenong

What are the opening hours for Angus Butchers Halal Meat?

Angus Butchers Halal Meat operates from Monday to Saturday, opening at 8 AM and closing at 5 PM. On Sundays, the shop opens at 9 AM and closes at 4 PM. This schedule allows customers to visit throughout the week, ensuring they can find quality halal meat at their convenience. It's advisable to check for any holiday hours or special events that may affect these times.

What types of meat does Angus Butchers Halal Meat offer?

Angus Butchers Halal Meat provides a variety of halal meat options, including beef, lamb, and chicken. They are known for their hand-slaughtered chicken, which is a bit pricier due to the extra labor involved. Customers can also find a selection of small goods like sausages and ham. The shop aims to cater to diverse preferences, ensuring quality and freshness in all their products.

How is the customer service at Angus Butchers Halal Meat?

Customer service at Angus Butchers Halal Meat has received mixed reviews. While some customers appreciate the quality of the meat and the kindness of the owner, others have noted slow service, especially during busy times. With only a couple of staff members working at peak hours, customers may experience delays. It's recommended to visit during quieter times for a more efficient shopping experience.

Is the meat quality at Angus Butchers Halal Meat consistent?

The quality of meat at Angus Butchers Halal Meat has been a topic of discussion among customers. While many have praised the good quality and variety, some have expressed concerns about the freshness and overall quality, particularly after changes in ownership. It's advisable for customers to inspect the meat before purchasing and to communicate any concerns to the staff to ensure satisfaction.

Can I find specialty products at Angus Butchers Halal Meat?

Yes, Angus Butchers Halal Meat offers a range of specialty products, including smoked turkey and various small goods. Customers have noted the great selection available, making it a popular choice for those seeking unique halal options. The shop has been a trusted source for halal meat for many years, and regular customers often return for their favorite specialty items.